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Client Success Implementation Manager
Job description
Overview:As a critical member of the Client Success team, the Implementation Manager will bridge the gap between the sales process and the ongoing customer relationship, ensuring clients experience effective implementation of products they have purchased and are able to leverage the software effectively and achieve their business goals.
Key Responsibilities:
- Client Onboarding: Lead the onboarding process, ensuring a smooth transition to the software.
- Project Planning: Develop tailored implementation plans based on client goals and timelines.
- Stakeholder Coordination: Collaborate with Sales, Product, and Engineering teams to align resources.
- Training & Education: Conduct client training sessions to drive product adoption and self-sufficiency.
- Technical Setup & Integration: Assist with software configuration and data integration with existing systems.
- Issue Resolution: Identify and resolve technical or process-related issues during implementation.
- Expectation Management: Set clear timelines, deliverables, and potential challenges for clients.
- Continuous Improvement: Optimize implementation processes and contribute customer insights to product development.
- Metrics & Reporting: Track KPIs to measure implementation success and report progress to stakeholders.
Qualifications:
- Experience: 3-5 years in a product implementation or similar role, preferably in a SaaS or technology environment.
- Skills:
- Project Management: Ability to manage multiple projects, prioritize tasks, and meet deadlines.
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