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Client Success Implementation Manager
Job description
Our Mission is Empowering Companies to Attract Top TalentAt Recruitics, we are a leader in Recruitment Marketing, dedicated to transforming talent attraction and conversion through innovative, data-driven strategies and Saas solutions. Our mission is to empower employers with cutting-edge Recruitment Marketing tools that optimize hiring strategies and improve outcomes. As pioneers in the recruitment technology space, we leverage modern technology to revolutionize job advertising, continually pushing the boundaries of design, data, and user experience to deliver exceptional value to our clients.
Overview:
As a critical member of the Client Success team, the Implementation Manager will bridge the gap between the sales process and the ongoing customer relationship, ensuring clients experience effective implementation of products they have purchased and are able to leverage the software effectively and achieve their business goals.
Key Responsibilities:
- Client Onboarding: Lead the onboarding process, ensuring a smooth transition to the software.
- Project Planning: Develop tailored implementation plans based on client goals and timelines.
- Stakeholder Coordination: Collaborate with Sales, Product, and Engineering teams to align resources.
- Training & Education: Conduct client training sessions to drive product adoption and self-sufficiency.
- Technical Setup & Integration: Assist with software configuration and data integration with existing systems.
- Issue Resolution: Identify and resolve technical or process-related issues during implementation.
- Expectation Management: Set clear timelines, deliverables, and potential challenges for clients.
- Continuous Improvement: Optimize implementation processes and contribute customer insights to product development.
- Metrics & Reporting: Track KPIs to measure implementation success and report progress to stakeholders.
Qualifications:
- Experience: 3-5 years in a product implementation or similar role, preferably in a SaaS or technology environment.
- Skills:
- Project Management: Ability to manage multiple projects, prioritize tasks, and meet deadlines.
- Attention to Detail: Ensure thorough planning and execution of all implementation aspects.
- Resource Management: Efficiently allocate internal and client resources to support smooth implementations.
- Client Communication: Clear verbal and written communication skills to explain technical concepts.
- Interpersonal & Conflict Resolution: Ability to build strong relationships and navigate challenges effectively.
- Data Analysis: Analyze implementation data to identify trends and areas for improvement.
- Problem Solving: Apply innovative thinking to overcome challenges and optimize processes.
Why Join Us?
At Recruitics, you'll have the opportunity to take full ownership of design within a cutting-edge team focused on leveraging AI and data to transform the recruitment marketing landscape. You'll be joining a creative and collaborative environment where your work will directly impact our clients' success and you will have opportunities for career growth, professional development, and continuous learning.
We believe in rewarding great talent with more than just a paycheck. Along with a competitive salary and performance-driven bonuses, we offer a comprehensive benefits package that covers all the essentials: medical, dental, vision, life insurance, and a standout 401k program with company match. Enjoy well-deserved breaks with above-average paid time off, parental leave, and employee support programs. Additionally, we provide two exciting perks: Winter Recess, offering a full week off between Christmas and New Year's, and Summer Fridays, where you'll have 6-hour workdays on Fridays during the summer months. Whether you prefer working fully remotely or collaborating in person at our vibrant offices in New York, Chicago, or Atlanta, we're committed to your well-being and creating a work environment that supports your personal and professional life.
Compensation:
- Base salary range depending on experience and location: $92,055.00 to $145,010.00
- Eligible for annual bonus based on performance.
Our Commitment to an Equal Opportunity and Accessible Workplace
This is embedded in Greenhouse:
Recruitics is an equal-opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by State and Federal law.
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