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Client Success Implementation Manager

New York, United States
Client Services

Job description

Our Mission is Empowering Companies to Attract Top Talent

At Recruitics, we are a leader in Recruitment Marketing, dedicated to transforming talent attraction and conversion through innovative, data-driven strategies and Saas solutions. Our mission is to empower employers with cutting-edge Recruitment Marketing tools that optimize hiring strategies and improve outcomes. As pioneers in the recruitment technology space, we leverage modern technology to revolutionize job advertising, continually pushing the boundaries of design, data, and user experience to deliver exceptional value to our clients.

Overview:
As a critical member of the Client Success team, the Implementation Manager will bridge the gap between the sales process and the ongoing customer relationship, ensuring clients experience effective implementation of products they have purchased and are able to leverage the software effectively and achieve their business goals.

 

Key Responsibilities:

  • Client Onboarding: Lead the onboarding process, ensuring a smooth transition to the software.
  • Project Planning: Develop tailored implementation plans based on client goals and timelines.
  • Stakeholder Coordination: Collaborate with Sales, Product, and Engineering teams to align resources.
  • Training & Education: Conduct client training sessions to drive product adoption and self-sufficiency.
  • Technical Setup & Integration: Assist with software configuration and data integration with existing systems.
  • Issue Resolution: Identify and resolve technical or process-related issues during implementation.
  • Expectation Management: Set clear timelines, deliverables, and potential challenges for clients.
  • Continuous Improvement: Optimize implementation processes and contribute customer insights to product development.
  • Metrics & Reporting: Track KPIs to measure implementation success and report progress to stakeholders.

 

Qualifications:

  • Experience: 3–5 years in a product implementation or similar role, preferably in a SaaS or technology environment.
  • Skills:
    • Project Management: Ability to manage multiple projects, prioritize tasks, and meet deadlines.
    • Attention to Detail: Ensure thorough planning and execution of all implementation aspects.
    • Resource Management: Efficiently allocate internal and client resources to support smooth implementations.
    • Client Communication: Clear verbal and written communication skills to explain technical concepts.
    • Interpersonal & Conflict Resolution: Ability to build strong relationships and navigate challenges effectively.
    • Data Analysis: Analyze implementation data to identify trends and areas for improvement.
    • Problem Solving: Apply innovative thinking to overcome challenges and optimize processes.

Target Range Based on Experience

  •  $92,000 - $145,000

Our Commitment to an Equal Opportunity and Accessible Workplace 

Recruitics is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by State and Federal law.

We are committed to creating an inclusive and accessible process for all individuals. If you require any accommodations during the application or interview process due to a disability, please let us know. We will work with you to ensure your needs are met in a timely and respectful manner

Applicants must be at least 18 years old to apply.

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